scanner connection with surface pro

[stacib1]

 I can scan something going in the setting function of my surface pro but when I try to scan from the scanner to my surface pro it gives me message of Connection Required. This occurs with printing as well. Sometimes I can start everything from "new" such as removing device and reinstalling it and it will let me print or scan a few times but then will soon give me error message. The scanner says, "Make sure the computer is turned on and The computer and the printer are properly set up on the same network. I have done this. Also, I am not hard wired as I don't have the connection in my office. I am doing via wifi in my home. Please help.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

Hope that helps!