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[bm13]

I purchased a laserjet m277dw about two momnth ago from bestbuy and I have been having problem with sacnning from day1. Bust buy says i need to contact HP since it is more than 15 days. ( never will buy anything from best buy again). Who or where should I contact to fix/replace my printer?????

[DavidSMP]

Hi @bm13,

Thank you for stopping by the HP forums.  A Good day to you.”, I understand that you have issues with scanning on your new printer.It will be a pleasure to assist you. 🙂

 Great description and very smart diagnosis of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. 🙂

First off, we need to isolate the issue to correctly to being hardware or software related.

For better clarity and to assist you better, I would require more information regarding this.

• Did you try to make a few copies directly from the printer to isolate the issue?
• Did you replace cartridges and check again?

For starters, please make a few copies directly from the printer to correctly isolate the issue.

• Step: Please try to make a few copies directly from the printer without any intervention from the computer. Please place the required document face down on the flatbed scanner and touch the copy button. If it copies fine, then the issue could be software related.

If it copies fine then reset the Mac printing system from this link: http://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/document...

 and add the printer from the steps mentioned in the link. That should do the trick for you.

Please make sure to select the HP printer and not Mac Airprint. Follow these steps.

Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list. 8.) Try to print.

This should work. Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂