• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-31-2016 12:28 PM

HP Recommended
Product: HP Envy 7645 all in one printe
Operating System: Mac OS X 10.9 Mavericks

I had unpacked, set up the printer, loaded the paper, etc and got to the part about setting up the wifi connection. That's where everything went wrong!!! The instructions and printer wanted me to set up through my mobile device. It wouldn't work because the printer can only use 2.4G settings and my iphone is set to 5G. It didn't help to set the phone to 2.4G. Then I tried setting up through the provided computer disk. That didn't work either. I was ready to take the printer back to the store where i purchased it. I waited 2 days and tried again. I researched HP's website and found a statement that changed everything. It said to do the following: On the printer touchscreen, under Setup, Network Setup, select Restore Network Settings. After this is done, under Settings, go to Wireless, selct Wireless Setup Wizard. Type in your routers name and password. IT WORKED!!!!!! After that, I downloaded the set up instructions from the CD to my computer and went through the steps. IT WORKED! Follow these instructions if you are frustrated with trying to set up your wifi. I hope this helps others!

1 REPLY 1

‎10-31-2016 04:49 PM

HP Recommended

Isn't it amazing when you read the instructions...

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.