setup scan to network folder yosemite

[Omar-E]

@dao1138 

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

[net-buoy]

Yes you work for HP,  which is likely why you are oblivious to what has been stated in this thread, lol.  Why don;t you suggest that HP lay you off and instead hire a developer to update the code that we are all waiting on, lol.

[jdownward]

I certainly understand and appreciate your frustration, but is it fair to take out this frustration on an HP employee who well may be honestly trying to help?  It disturbs me that all too often comments posted to on-line forums, blogs, etc. lack the civility all of us would naturally convey were our comments being made to another in a face to face interaction.

The purpose of this forum is for each of us to provide discuss problems we have encountered, provide information which defines the conditions under which they occur, and to assist others with solutions we have developed for addressing these problems.  It is our hope that HP may utilize this information to provide better support for its customers and possibly even provide solutions to problems we have defined.  Any advocate/friend we have for issues we encounter, is always better than not having an advocate.

Peace

[Stamish]

Gave up, downgraded back to Mavericks...

[net-buoy]

@jdownward - I would not speak so if this was advocacy, but it isn't - these are the trappings of advocacy, the acts of people going through motions that are hollow and largely meaningless. I am not suggesting that the HP employees making these referral are acting with some evil intent, lol, but it should be very apparent to anyone who has reviewed this thread, or my postings across this forum that I have been so solicited a handful of times, that the results were consistently abysmal  and that what everyone here wants is for HP to be upfront about the issues and what HP is (or is not) doing about those issues. HP support staff claim that they do not have the abaility to post to these forums.  And forum staff behavior suggests they have no ability to communicate with support staff, lol.  This is Kafkaesque at best.  Even more grotesque when you consider that these folk are the gatekeepers to the gatekeepers - that their purpose is to refer you to a "case manager" whose job it is to work through the script with customers (who should not have gotten through to the gate keeper unless they had been through the script)  to determine if they should even be allowed access to a technician, who will likely refuse to talk to the customer if in fact the customer has idemtified a software problem.  "Can I offer you a coupon for an cartridge?"

Yes, this poor soul might wish to be helpful, and then again he may be someone cursing me from the depths of a Mumbai call center (I have called enough call centers to understand that many of them are located on the subcontinent where employees assume Western names and try to keep to the script,  but English idiom is very very difficult to master. )  Of course that is neither here not there, not does it make much diff to me - I only mention it because it is as possible that the forum support person is a boko haram member as wishing to be helpful....  What I can surmise from my experience here is that as far as connecting to HP is concerned, that these forums are largely useless for much beyond focusing frustration at HP (you are correct there, lol), but not because the people are evil zombies, but because the structure employing them is hugely dysfunctional.  And while I can't hold the pawn responsible for all the acts of the master, I can still hold him responsible for something.

[hedgert]

Well said net-buoy

[TonyAZ623]

For what it is worth, I agree 1000% with net-buoy.  As much as I appreciate the resolution that HP worked out for me, it is equally clear that under no circumstance will I be purchasing HP products ever again in the future.  This is a consumer relationship that has ended based upon the entire experience.

[feltonric]

Does anyone know if it is possible to email HP about this problem.  I went to the HP support website, and after writing a bunch of stuff, it simply said they could not verify my warranty status.  I'd like to let them know this problem is awful.  I own 6 HP printers in my office, and was hoping to have an HP scanner that would work.

[dao1138]

---

@Omar-E wrote:

@dao1138 

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

---

Interesting that I never heard anything.  

@AnD honestly I'm not surprised.  @Omar-E - just read all of the traffic on this thread.  That's all anyone at HP needs to know.

[net-buoy]

There are HP employees who "haunt" this forum and then refer you to a tech support manager if they think it appropriate. Then the tech support manage makes you go tyhrough all the diagnostic steps that you undoubtedly have already done.

Then the case manager will scedule a session with an actual technician,  but the technician will be a no show.

When you follow up ith the case manager s/he will read notes from the technician which indicate that HP knows that there is an issue - there will be obscure suggestions that HP is concerned and wokring on things.  You may be offered a coupon for a printer cartridge.

There is a process, btw, to appeal the web denial of support - I followed through on that process, and was not surprised to discover that HP never responded to the "appeal"

HP has confirmed that HP All-in-One software is not on offer for the current version of OSX