software hp 1515 printer not launch

[dwi_mega]

Hello Sir, please help me


I usually software excellence printer ink 1515 has worked, but now can not work


I do not know why it was


before i post this question, I have updated and re-install the drivers and software interfaces


so what should I do?

[Dvortex]

Hello, @dwi_mega – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I understand that you are having issues while launching the HP software. Appreciate your efforts in reinstalling the software. Let’s try a clean install which could fix this type of issues. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL48432/al-117539-4/DJ1510_Basicx64_188.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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