stuck initializing

[abgg]

Can someone send me the secret message to get my m225 dw working again.  It is stuck iniatilizing.

I have tried all options except the secret one.

Thanks

[DavidSMP]

Hi @abgg,

Good Day.  Thank you for visiting the HP community. I read the post about the printer getting stuck on initializing error. I will be really glad to assist you here.

Great description and splendid diagnosis of the issue before posting. Kudos to you for that. You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you.

It may be a hardware issue with the printer.

For better clarity, I would require more information regarding this to assist you.

• Did this happen after a power outage or power surge do you remember?
• Did you bypass power strips and perform a hard reset on the printer.

For a start please perform a hard reset on the printer by clicking here please perform only step 5 for a hard reset.

Then try to power on the printer and check if this does the trick.

If not I will send you a private message to perform an NVRAM reset on the printer, Please check your Forum private messages. This will do the trick for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead.