• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 11:34 AM

HP Recommended
Product: Designjet T2500
Operating System: Microsoft Windows 10 (64-bit)

Okay, I've updated the firmware from the previous version to this version MRY_04_04_00.4.  Now the printer spits out the paper and continuously gives me a paper jam error when there isn't one.  I restart the printer without the paper being loaded and it gives me the paper jam error as well.  If I push the paper in and restart, it restarts fine but then it will unload the paper and give me the paper jam error again.  I've tried to switch to the previous version of firmware but I keep getting the paper jam error when the print restarts while installing the firmware.  I'm not sure  if the firmware update is being interupted and doesn't get installed correctly or what but it seems that this is an ongoing problem with this printer.  Any help would be appreciated.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.