Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 03:40 PM

HP Recommended
Product: HP LaserJet Pro MFP 476dn
Operating System: Microsoft Windows 7 (64-bit)

I am trying to scan a two sided document to a USB drive. I choose the correct function and the document feeder works properly. But when I open the document on the USB, the file is scanned the first page properly but then the back side of the back is very messed up with random color lines populating the full page.

 

 

Please advise on why I would be having this issue. I have tried multiple good known working USB drives as well as opeing the document on multiple different pcs.

 

 

undefined

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.