unable to scan on HP 5740 with Windows 10

[Des10]

I want to scan a document on the HP Officejet 5740, but when I go to the window on the printer and tap the scan symbol, it tells me, "To scan to a computer, make sure that the scanning software has been installed and configured on your computer. Windows: open the HP Printer software, select scanner actions, then select manage scan to computer." Maybe this worked at one time, but Microsoft installed Windows 10, and I don't get any such options when I select Hp Printer software.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)
How to use "Scan to Computer" properly

Hope that helps.

Hope that helps.