web services setup stuck at "connecting"

[crowndude]

I am trying to enable Web Services on this new LaserJet.  I am in the Embedded Web Server page and am at the Web Services Setup tab.  I clicked "enable" and it just keeps spinning at Connecting...

DNS is 8888 and 8844

All the other tabs work; it's connected to the computer and the Internet.  Help please?

Thanks!

[crowndude]

After quite awhile, it connected.  I went to print the information sheet and it is no longer enabled.  I clicked on "enable" again and I'm back into the Connecting... spin.

[Gemini02 · Accepted solution]

Hi @crowndude,

I see that you are experiencing issues with the Web Services. I would like to help you.

I have provided a few steps to try, to see if we can resolve this issue.

Turn off the IPv6 setting on the printer.

Go to Setup, Network Setup, Network Services, IPv6 and turn it off.

This DNS works better for the Laserjet printers. Please change the settings to see if that will help in the printer's Embedded Web Server.

Preferred DNS Address: 209.244.0.3
Alternate DNS Address:209.244.0.4

Power cycle the printer.

If you are still having issues, please continue the steps below:

Update the printer's firmware by a USB connection. HP Color LaserJet Pro MFP M177fw Firmware Update.

Setup a Static IP for the printer. Go to Solution three: Assign the printer a static IP address.

HP Color LaserJet Pro MFP M177fw Printer and HP LaserJet Pro MFP M127fw and M128fw Printers - Printe...

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below.

If there is anything else I can help you with, just let me know. Thank You.

[gmhachem]

i have the same problem what is that last step

[Gemini02]

Welcome @gmhachem,

Thanks for engaging in the HP Forums! I see by your post that you would like to try the last step to see if it will resolve this issue. I can help.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!