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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-18-2017 06:30 PM

HP Recommended
Product: HPEnvy 4520

Bought theis printer about 6 months ago.  Had it installed by a computer repairman and it worked at his place but not at home.  He made a housecall and suggested I make sure the printer is on before turning on laptop.  Still doesnt work and I have printed over 100 test pages but no connection.  It shows a question mark to the left of the touch screen and I have no idea what it mean or how to get rid of it.  Help please.  If I had kept the receipt, it would have gone back.  Thanks

1 REPLY 1

‎04-19-2017 07:12 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The ? at the printer is just a "Help" for onscreen support. Nothing to be worried about.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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