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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2017 08:26 PM

HP Recommended

I received an error code 360 for my HP office Jet 4652 can anyone tell what that is?

1 REPLY 1

‎03-10-2017 02:13 PM

HP Recommended

@ru3029

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I read that you have an HP OfficeJet 4652 All-in-One Printer and get an error code 360. Not to worry though, I'll do my best to fix the issue. 

 

I would like to know the following information to assist you better:

  • Do you receive the error code 360 on the printer screen or the computer?
  • What operating system are you using?
  • Is the printer connected via USB or a network?
  • Is the printer able to make a copy?
  • Let me know if this error comes up while scanning or printing.

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

I'll watch fro your response. Please feel free to reply. Have a great day! 🙂

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