when I try to print does not reconize printer

[Jimmy7988]

When I try and print, it doesnot reconize printer? HELP

[The_Fossette]

Hi @Jimmy7988

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

·         When was the last time the printer was working fine?

·         How is the printer connected to your computer? (USB/Wireless)

·         Are you getting any error while printing?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2r6GKXE

Let me know how it goes and you have a great day!

Take care.

Cheers!