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- HP Community
- Archived Topics
- Printers Archive
- when I try to print does not reconize printer

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05-22-2017 02:21 PM
Hi @Jimmy7988
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are unable to print.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
· When was the last time the printer was working fine?
· How is the printer connected to your computer? (USB/Wireless)
· Are you getting any error while printing?
· Have you made any software or hardware changes on the computer?
· Have you performed any troubleshooting steps before posting?
Meanwhile, follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
