when trying to scan, printer says "Computer not listed". It prints, won't scan to computer or USB

[Roxana2]

I can't get the printer to recognize the computer, says "Computer Not Listed" when I try to scan.  If I try to scan to USB, it says put in "walkup USB port". What's a walkup port? It doesn't recognize the USB in the port I put it in.  It won't scan to email, because it will not let me enter my email address.

[banhien]

Hi,

Given you have installed printer software and drivers on your computer(s). You may have to start from your computer first:

    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -

You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.

Regards.