why do my fax transmissions take so long

[touladoug]

I have a 8600 hp all in one printer and since i have set it up my fax transmissions take forever.  I wondered if I did something wrong in setup.

My other hp sent things immediately.

[pcwizard]

Hi touladoug,

Are you faxing from the printer or computer?

Do you have any images on the documents you are faxing?

Print out the Printer status report, and then let me know what the fax settings are set to?

Default setting should be as follows

24. Fax Speed: Medium (14400)

25. Backup Fax Reception: On

26. Fax Forwarding: Off

27. Auto Answer: On

28. Rings to Answer: 5

29. Distinctive Ring: All Rings

30. (ECM) Error Correction Mode: On

31. Fax to PC: Off

32. Digital Fax: E-mail

33. Digital Fax: Network

[Shine_123]

Hi

you may just want to increase the fax speed from the printer control panel to see if you see any improvement.

Fax Settings - Advanced Fax Setup - Fax Speed - Fast.

Good luck!

[touladoug]

I did that but there is no change.  Transmission take forever.  It took 20 minutes for 15 pages of just regular print, no pictures

[pcwizard]

Hi touladoug,

Refer to my questions on Message 2, and let me know what you find out?

[touladoug]

I printed out the printer status report.

The only thing different is the fax speed is at fast 33600, which i changed to see if this would help from med. which it didnt and my rings are set up at 6 instead of 5, Everything else is the same.  I just don't get why it takes so long to fax something to someone. I would take any suggestion to correct the speed of the fax transmission.

[pcwizard]

Hi touladoug,

Test the send and receive using the fax back service, and let me know if you have the same experience?

Use the HP Fax Test Service

The purpose of the HP Fax Test Service is to find out if a problem exists with sending and receiving faxes with your product. This service is available in the U.S. only . The HP Fax Test Service receives the fax, and then returns the fax to the number contained in the fax header.

NOTE:Non U.S. customers can simply try sending or receiving a fax again from the initial location where it failed to test functionality.

Follow these steps to use the HP Fax Test Service.

1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code.
   1. On the product control panel, touch the Right Arrow ( ).
   2. Touch Setup ( ).
   3. Touch Fax Setup , and then touch Basic Fax Setup .
   4. Touch Fax Header .
   5. Using the touch keypad, touch the name or company name in the Name or Company field.
   6. Using the touch keypad, touch your fax number in the Fax Number field.
   7. Touch Done .
2. Send a one-page, black-and-white text fax to 1-888-HPFaxMe (1-888-473-2963). The return fax should arrive within 5 to 7 minutes.
3. If the HP product receives the return fax without any problems, and the failed fax recipient can receive faxes from your product, you do not need to continue troubleshooting.
4. If the HP product receives the return fax successfully, but sending still fails intermittently or fails for one recipient, continue to the next solution.

NOTE:For more information about the HP Fax Test Service, go to Testing Your HP Fax Machine with the HP Fax Test Service (c00259105) (in English).

[touladoug]

okay i just did what you told me and faxed over  it took 1:01 to fax over  a one sentence fax, should I send a full page text or not

[touladoug]

I just sent over a full page textand that took 2:19 to send over. So it seems the full page texts take much longer, why would that be?

[touladoug]

i faxed over a one line black and white and it took 1:01 min for transmission and then I faxed over a full black and white text page and it took 2:19 min to transmit. So it is the full pages that take so long.  Why?  Also all I got back from hp was a faxback test sheet and other useful web sites.  So is this acceptable, because I my end it is not.