why does my scanner only scan certain sections of a document?

[questionforum]

Printer:  HP Envy 110 series, D411c.

When I scan in the "document" setting, it scans the entire document, and the text is fine, but photos are illegible.

So, to scan pages containing both text and images, I scan in the "photo" setting, the image quality is good, but only a small portion of the document is scanned.  

When I select, "preview" in the "photo" setting, the image displayed on the small screen on the front of the printer shows the entire document, but when I then proceed to scan and save, the result is only a small portion of the document (useless).

There seem to be no seetings on the printer's few menus that I can find which control the amount of a document that is scanned, so what is wrong?  Is my device defective? 

I remember it working correctly when I first bought it, but sadly, I did not try scanning again until now, and my warranty has expired, so I am disapointed and frustrated with this HP product.  I hope that you can help to resolve this.

thank you,

N

[ShlomiL]

Hi N,

Please let me know what operating system you are using.

As well which application do you use to scan, or may via the Scan option on the device front panel?

Shlomi

[questionforum]

OSX 10.7.5

The control panel on the front of the printer/scanner unit.

[ShlomiL · Accepted solution]

Hi,
The default scan workflow configured to scan 6 x 4 inch picture. Make sure to change the scan settings not to crop the scanned area as following:

If you use Mac OS X 10.7 (Lion), make sure to install the Critical Update below, otherwise skip to the next step:
http://ftp.hp.com/pub/softlib/software12/COL41827/mp-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

Now change the settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning.

Regards,
Shlomi

[questionforum]

Thank you!

I wonder why that very clear information was not provided in the scanner set up materials?  I also wonder why the person from HP who worked with me last night did not know this.  He was very helpful, and we went through how to control the scanner via the "HP Scan 3" on my computer, but my preference is to scan directly from the scanner, without having to go through the computer first.  You were able to show me how to do that.  Now I understand how I can use the wireless scanning directly from my scanner, and how to set the preferences for it via the "HP Utility".

After having been shown, it seems almost obvious, but until it has been shown, it seems impossible to figure out.  I appreciate your help!

thanks,

N