why won't printer software download but not install

[NewJetproowner]

I attempted to download and install the software and drivers for my new Office jetpro 6978. the printer is up and running. it is connected wirelessly. When i use the hp easy start download to install software, the software downloads then when we get to the install screen, it just says waiting and nothing happens. I am not sure why. Any help would be appreciated

[sandytechy20]

@NewJetproowner

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to install the HP Easy start software on your computer. I would like to help you out with this issue today.

Reset Printing System

• Click the Apple icon, and then click System Preferences.
• In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
• Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
• Click OK to confirm the reset.
• Type the correct Name and Password.
• Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Then click here and download the HP Easy smart software and install it.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.