wifi connect HP LaserJet 100 color MFP M175nw

[M310]

Our intenert provider was out and switched out the modem and wireless router.

I am now not able to connect our wireless printer to our wifi.

I have tired the steps that others have listed here but am having difficulties.

I cleared the previous settings, ran a config report and the old network name is gone.

The suggestions talk about entering an IP address in to Internet exporer.  We only have Chrome for internet and when I enter that IP address into the search bar nothing happens.  Thank you for whatever advice you can provide.

[DavidSMP]

Hi @M310,

Good Day! Thanks for reaching out! 🙂 Hope you are doing well. 🙂  I understand that you need assistance regarding connecting the printer to a wireless network. I’ll be delighted to assist you. 🙂

At the outset, you have done a terrific job on diagnosing the issue correctly. I am really impressed at your troubleshooting skills and levels of technical expertise. Hats off to you on that score! It is always a genuine pleasure to work with tech-savvy customers like you. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Do other devices connect to the same wifi network?

I will send you an NVRAM reset as a private message. Please try that. Also keep checking private messages.

The after running the NVRAM reset, please visit this link to setup the printer on a wireless network.

Link 1: Setting Up the Printer for a Wired or Wireless Network for the HP LaserJet Pro 100 Color MFP Printer Series: http://support.hp.com/us-en/product/HP-LaserJet-Pro-100-color-MFP-M175/4208157/model/4208024/documen...

Then please configure the TCP-IP port from this link: http://psg.i.lithium.com/t5/image/serverpage/image-id/145408i41E51E2563A52474/image-size/original?v=...

You could also try assigning a manual IP address to the printer from this link: https://www.youtube.com/watch?v=SCnYyq80V9g

It resets the printer to factory settings. Then follow this link to setup the printer on the wireless network.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @M310,

Please find the steps to perform a reset on the printer.

COLOR LASERJET PRO100 M175NW MFP PRNT

1. Power on/Power off: Power switch located on front of printer
2. Cold Reset: Press and hold the GO & JOB CANCEL button while powering on printer. After all the LEDs are blinking, release buttons.

Hope the unit works great. Please mark my public post as an accepted solution for others to benefit if this helps. Also, please do  to forget to give me a Kudos for my efforts to help.

Take care and have a blessed day. 🙂

[DavidSMP]

Hi @M310,

Once everything is setup You could make these changes to the printer if required and if it still does not work correctly.

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

•           Type the IP address on your web browser to obtain the printer EWS page on your computer.

•           Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

•           Click on the radio button which says “Manual IP” and then clicks “Suggest a manual IP address” to give a manual IP address to your printer.

•           Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address) 

Thanks and have a blessed day. 🙂

[M310]

THanks for the response so quickly.

I will try the solution this evening.  To answer your question, we use this network for Ipads, phones and laptop computers.

each of those connect to it fine, however they have the option of entering a password, where our printer does not seem to have that option.

[M310]

you mention that you will send a private message, I don't know how to check that.  Do you mean to my private email address or to a message center on this forum?  Sorry, I am new to this.

[DavidSMP]

Hi @M310,

The private message will be sent to you on the HP forums. Please keep looking for private messages from HP on the forums.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.    Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.