will not copy or feed documents

[RogerLeeHoward]

This is a new printer that I have had about a month and it worked fine up until today...now it will not copy, fax or scan any docs thru the feeder...I have unplugged it, and I have reset it...nothing is working, please help!

[Ratchet_31]

Hi@roger

1. Through the printer's control panel, disable Wireless printing (if equipped).
2. Turn the printer off and unplug the network and/or USB cables.
3. If you are using a surge protector, remove it. Plug the product directly into the wall socket.
4. Turn the printer ON, does the printer return to the Ready state?

Check if it works 

If not please provide following details to understand the issue better.

If any errors ?? 

Are you able to print from computer ? 

Is printer connected to computer wireless OR usb .

[RogerLeeHoward]

Same thing...it shows the document loaded in the printer, when i click start copy..nothing happens at all...yes I can print from the computer, and it can receive a fax...but I can not send a fax, copy, or scan 

[Ratchet_31]

Hi, 

You can try Memory Reset on the printer. 

Watch this video that shows how to reset on Laserjet Printer.

https://www.youtube.com/watch?v=UcNm9qyVdHc 

NOTE - This reset will erase all settings on your printer and put it back to factory condition. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[RogerLeeHoward]

That did not help either

[Ratchet_31]

Hi@Roger 

If you use the flatbed for copying, scanning or faxing is the printer responding? 

[RogerLeeHoward]

no even the flatbed does not respond...the only thing that I can use it for is to receive a fax or print from the pc

[Ratchet_31]

Hi@Roger

Looks like to me a scanner component inside printer could be failed. 

Please contact HP support as we have exhausted all Troubleshooting steps. 

They might be able to assist you. 

If you need contact # please let me know I will inbox you the support number.