05-16-2017 12:30 PM
It worked before - it doesn't now ................
same problem with windows 10 & ubuntu 16
FWIW it prints/scans from a USB connection.
HP Photosmart 6520 configured to get IP address from ro9uter, which it does. router admin shows allocated IP ( 192.168.1.73) and connects to infor page about the printer.
from elsewhere in the network, i cannot ping 192.168.1.73
Or scan the IP address.
In Ubuntu I can add the printer (192.168.1.77:9100) , but when i try to print a test page it says 'not responding '
in the networks choices for my desktop PC I can see a network ' HP-Print-AC-photosmart' and can connect to it .
What has gone wrong and how do i fix it ?
05-17-2017 06:02 PM
Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 6520 printer does not maintain wireless connection. I understand that you prints appear faint, and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Set the default printer and unpause printing.
- Reset the printer and check the connection status.
- Make sure the correct port is selected.
- Update the printer firmware.
- Create a manual connection.
- Add the printer using HP Printer Assistant.
Click here and follow the document for more troubleshooting steps.
Let me know how it works.
I am an HP Employee
05-20-2017 01:03 AM
no that isnth the problem.
the problem is that other devices dont find the printer/scanner wirelessly.
printing etc with USB connection is fine .
the solution was to give it a fixed IP address in the printer.
it is now ping-able and devices find it
ive no idea why this works as a solution.
was the original issue a printer, router or network problem ?
05-20-2017 12:53 PM
I see that you were interacting with @sandytechy20. I'd like to jump in with a suggestion 🙂
Let's start with a network power drain on the network. Here are the steps:
1. Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
2. Wait for 2-3 minutes.
3. Now turn on the modem if present. Wait till all the lights are steady and idle.
4. Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
5. Then turn on the printer and other devices.
Now, try reconnecting the printer to the network as suggested below:
From the Wireless Status menu, click Settings.
Select Wireless Setup Wizard, and then follow the on-screen instructions.
As the last step, reinstall the printer drivers:
· Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
· Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
· Under print server properties, go to drivers - remove any entry there as well.
· Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
· Restart your computer.
· Now click http://hp.care/2pBmpWE to install the software.
Let me know if that helps!
Good luck 🙂
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I am not an HP Employee