wireless printing/scanning fail

[medalto]

It worked before - it doesn't now ................

same problem with windows 10 & ubuntu 16

FWIW it prints/scans from a USB connection.

HP Photosmart 6520 configured to get IP address from ro9uter, which it does. router admin shows allocated IP ( 192.168.1.73) and connects  to infor page about the printer.

from elsewhere in the network, i cannot ping 192.168.1.73

Or scan the IP address.

In Ubuntu I can add the printer (192.168.1.77:9100) , but when i try to print a test page it says 'not responding '

in the networks choices for my desktop PC I can see a network ' HP-Print-AC-photosmart' and can connect to it .

What has gone wrong and how do i fix it ?

[medalto]

oops  - typo its not 192.168.1.77 its 192.168.1.73 throughout

[medalto]

and when i  'restore factory defaults ', it remebers the wireless network and password

**bleep** ?

[sandytechy20]

@medalto

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 6520 printer does not maintain wireless connection. I understand that you prints appear faint, and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Update the printer firmware.
• Create a manual connection.
• Add the printer using HP Printer Assistant.

Click here and follow the document for more troubleshooting steps.

Let me know how it works.

Cheers.

[medalto]

no that isnth the problem.

the problem is that other devices dont find the printer/scanner wirelessly.

printing etc with USB connection is fine .

the solution was to give it a fixed IP address in the printer.

it is now ping-able and devices find it

ive no idea why this works as a solution.

was the original issue a printer, router or network problem ?

[Dvortex]

Hello, @medalto

I see that you were interacting with @sandytechy20. I'd like to jump in with a suggestion 🙂

Let's start with a network power drain on the network. Here are the steps:

1.      Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

2.      Wait for 2-3 minutes.

3.      Now turn on the modem if present. Wait till all the lights are steady and idle.

4.      Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

5.      Then turn on the printer and other devices.

Now, try reconnecting the printer to the network as suggested below:

1. From the Wireless Status menu, click Settings.

2. Select Wireless Setup Wizard, and then follow the on-screen instructions.

As the last step, reinstall the printer drivers:

·         Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Restart your computer.

·         Now click http://hp.care/2pBmpWE to install the software.

Let me know if that helps!

Good luck 🙂

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