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Mollieack
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won't talk to computer

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HP ENVY 4520
Mac OS X 10.7 Lion

I have an HPENVY 4520.  It was working and now is "offline."   I plugged it in instead of using wireless but it is still not working.  Please help

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Rainbow23
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@Mollieack,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP ENVY 4520 All-in-One Printer as it shows as offline.

 

This issue could occur if there are multiple copies of the same printer.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Mollieack
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I tried what you said and was able to delete all other printers and add the HPENVY back in.  Yesterday it worked.  Today it says it is offline again.  Please help!!

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Rainbow23
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@Mollieack,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

Please follow the link to reset printing systems: Resetting the Printing System (Mac)

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Mollieack
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I got as far as "adding printer"  this happened before.  Nothing appears.  I waited five minutes

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Rainbow23
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@Mollieack,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This issue could occur if the router is very far from the printer 

 

Please follow the link: Printer Does Not Maintain Wireless Connection

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Mollieack
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none of this worked.  I'm going to have to hire someone to fix it.   thanks for your help

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Rainbow23
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@Mollieack,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This issue could occur if the drivers are not installed properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the links below:

 

1. Uninstalling HP Printer Software (Mac)

 

2. Repair disk permissions with Disk Utility

 

3. HP Printer Drivers v5.0 for OS X

 

Note: In step 3 you need to click on the download button after opening the link and then install the software.

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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