Blue Screen error code 042D34E8

[w138nas]

HP 9015 started randomly showing a blue screen and flashing lights with Error code 042D34E8. Seems like the fix is to factory reset the printer but the only instructions I can find are to use the screen which is unavailable. Need the reset instructions for this printer.

[sandytechy20]

@w138nas

Welcome to the HP support community.

I understand that you are getting a blue screen error on the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[w138nas]

I have no message in my inbox

[w138nas]

Still nothing, how can it take 7 days to get a reply to this. I literally have a printer that is a giant paperweight. Pitiful support.

[sandytechy20]

@w138nas

I have sent you the private post again, let me know if you are able to view the private post with reset steps

Let me know the outcome of the troubleshooting steps for further assistance.

Cheers.

[KellKat1]

Can you help me fix my printer? I changed ink cartridges and stopped instant ink and now I get this blue screen message. 

[w138nas]

The instructions say to press an onscreen soft buttons after powering printer on. As I have said, my printer is bricked at a blue screen with no access to these buttons. These instructions do not work. 

 

[Pepper17]

Hi I seem to have the same issue all of a sudden, is this from updating the apps on the printer? How can I fix this? I have switched it on and off multiple times.

[jverhoeff]

Hello,

I'm having the same problem with my officejet pro 9015. Would you please send me the instructions for resetting the printer when the touchscreen won't work?

[Sam1812]

Can you help me, too?