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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LETMEPRINT1111
Level 4
2 1 0 103
Message 1 of 6
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Can't print because of HP Instant Ink account???

HP Recommended
HP ENVY 4520 ALL-IN-ONE
Microsoft Windows 8.1 (64-bit)

I'm trying to print, we have lots of ink, and the printer says there's a problem with our HP Instant Ink account and that it won't let us print anymore.

 

We recently cancelled our HP Instant Ink service because we do not print a lot and do not need a constant supply of ink.

 

And now HP is BRICKING our printer for no reason. I have ink. It's in the printer.

 

LET. ME. PRINT. WITH. THE. INK. I. ALREADY. BOUGHT. FROM. YOU. GUYS.

5 REPLIES 5
Donal_M
Level 9
3,763 3,757 367 696
Message 2 of 6
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Hi,

 

Do you still have your instant ink cartridges in your printer?

 

After you cancel and your billing cycle has ended, you'll no longer be abe to print with instant ink cartridges because you are no longer enrolled. Your printer will work fine with non instant ink cartridges (a full set).

"
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LETMEPRINT1111
Author
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Message 3 of 6
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Biggest scam I've ever seen in my life. NEVER will we ever buy any HP products ever again at ANY of my future workplaces. I can't believe HP has resorted to digital verification of INK CARTRIDGES. We have FULL ink cartridges that we have already paid for that you are denying us the ability to use. This should be **bleep**ing illegal you pieces of **bleep**.

Donal_M
Level 9
3,763 3,757 367 696
Message 4 of 6
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Hi,

 

With intsant ink you only pay for the pages printed, not the cartirdges themselves. Instnat ink supply the cartridge sto ensure that you have sufficient ink to meet your printing needs (while enrolled).

 

Once you cancel the plan, you can no longer print any pages using the instant ink cartridge system - hence not being able to use the cartridges.

 

"
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TSC1
Level 3
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Message 5 of 6
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I concur with many other posts regarding the 'Instant Ink' scam.  Advice to anyone considering this service, do not go there.  I signed up a couple of years ago with a new relatively expensive new HP printer unit.  I have received no cartridges from HP since then.  Subsequently I had to buy OEM HP cartridges from a retail outlet.  Cue the message on the printer 'incompatible cartridges', and 'user intervention'.  So I can no longer use this unit it appears.  I have now served notice on this scam of a service.  Which prompted an email from HP advising me to return cartridges in some sort of recycle bag which I never received.  I received neither cartridges or recycle bag.  Given my unit no longer works it is a trip to the dump.  I will never buy HP again.  Scam of a service and an obvious waste of money on the actual hardware device.  Also impossible to contact HP about this issue.  I had to serve notice to get some sort of automated email it appears.  Accompanied by telephone numbers to contact HP.  Ahh I thought.  At least I may be able to speak to someone.  Alas, no.  HP staff do not work at the weekend.  Absolute joke of a service.

Jinxiee
Level 3
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Message 6 of 6
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Alas, I too fell for the same scam when I bought my "printer" at best buy. I did not recieve the last cartridges ordered and paid for , I am trying to print, but HP is holding my printer hostage!!!!!!! I am not using the instantink. The account should be cancelled, there is no longer an account, I bought ink at staples, and still I get a message to  go to instant whatever .com. which was no help. AND I STILL CAN NOT PRINT. WORTHLESS, my HP envy series all in one 7155 is not worth the room it takes up. we have called,  next I will file a complaint with the pennsylvania Atty generals office.  the BBB is as worthless as my hp printer, which was not cheap. I am also going on rip off report and anywhere else I can to let everyone know. Since I cant print I am going to pitch a B@&*h!!!!!

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