cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Himnal
New member
1 0 0 0
Message 1 of 1
56
Flag Post

Cannot print word or google docs or sheets

HP Recommended
HP DeskJet 3630 All-in-One Printer series
Microsoft Windows 10 (64-bit)

Cannot print word docs, excel, PP, google docs or sheets but can print .pdf's perfectly fine, have printed over 30 pdf documents today. docs/sheets just come out blank, like its not picking up the text. Have updated the firmware, uninstalled/reinstalled drivers, shut down the printer and computer and restarted, ran the print doctor tool. Sent the doc file to another printer and prints fine. cleaned print heads multiple times. Out of options besides using my hammer. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation