Cleaning cartridges on hp envy Inspire

[bernardop]

Hello, I am currently trying to clean my hp envy inspire 7200 series I am going on about 20 pages and still have yet to have the magenta and light magenta lines show up, is this normal or am I doing something wrong? Please help

[Betty0610]

@bernardop

Welcome to the HP Support Community.

I'd be happy to help.

Does it happen on copies too?

Try the steps from here: https://support.hp.com/hk-en/product/hp-envy-inspire-7200e-series/2100385901/document/ish_4804440-42...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[bernardop]

Yea it also happens with copies I actually tried it, I’ve already used half the color ink cartridge trying to get the magenta and light magenta to show I’m starting to think it might be a bad cartridge?

[Betty0610]

It could be. Do you've another set of inks with you?

[bernardop]

I don’t but I will change them out no point in setting these cartridges now sine it’s half empty and my project requires basically a full ink set 

[Betty0610]

Sure, do keep  us posted how the quality is after you put in the new inks.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!