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‎02-24-2022 04:57 PM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer
Operating System: macOS 12.0 Monterey

My printer will not print color from my computer but it will print color from my husband's computer. I did do a Print Quality Diagnostic from my computer and it did print in color, but nothing else prints color.

Category:
7 people had the same question
4 REPLIES 4

‎02-28-2022 05:39 AM

HP Recommended

@Yensid, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print in color from your Mac.

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Check the print settings:

  1. Open a document, photo, or webpage, click File > Print to open the Print window.

  2. Make sure your printer is selected, and then click Show Details if it displays to access the print settings available for your printer.

    Print dialog with details shown

  3. Make sure the 'Black and white' box is not checked.

Follow the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-02-2022 02:03 PM

HP Recommended

Thanks for replying but that did not help. It firmware site states there are not firmware updates available. I printed a Printer Diagnostics Quality and it prints color but nothing else does. Any suggestions?

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‎03-02-2022 02:19 PM

HP Recommended

Well...I completely deleted the printer from my computer and started from scratch re-installed it and it worked!!!

 

Thank you so much for trying to help me!!!!!

1 person found this reply helpful
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‎03-03-2022 05:00 AM

HP Recommended

@Yensid

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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