Deskjet plus 4140

[Roker5514]

I have an orange flashing “information”button that I can’t get rid of. 
I added new ink cartridges (old one dried up) and now I can print anything. Please help

[Echo_Lake]

@Roker5514

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

• Are you getting any error messages or codes along with the flashing information button?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Refer to the article: HP DeskJet 4100 Blinking Lights By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Roker5514]

This didn’t solve the problem. 
I have an orange flashing light next to the “I” symbol and a blue solid light next to the “wifi” symbol.  Wifi is connected. 

 

[Echo_Lake]

@Roker5514

Thank you for posting back.

That's unfortunate. It seems like a hardware related issue with the printer. Please reach out to the HP Technical Support team in your region for further assistance.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!