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‎01-17-2022 10:19 AM

HP Recommended

Just done initial setup of new HP envy 6000e series printer. Printed 2 alignment pages then error code E9 started flashing.

Ink is new as is printer. 

Have switched printer off and back on again a few times but error code still displayed.

Any ideas on how to fix? 

Category:
6 people had the same question
2 REPLIES 2

‎01-20-2022 02:52 AM - last edited on ‎12-01-2022 06:33 AM by Retired

HP Recommended

@Vicky9876, Welcome to the HP Support Community! I’m here to help.

 

An E9 error occurs when a problem occurs during a printer firmware update.

  1. Set up the wireless setup again.

    For more information, go to Wireless Printer Setup.

  2. Touch the Information button .

    If the information page prints, the printer is back to normal state.

    If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again.

    NOTE: 

    During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer about 2 hours, depending on your network speed, to complete firmware download and update.

For assistance with first-time printer setup, click here. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-26-2023 09:07 AM

HP Recommended

Hi community users!

 

The following information may help you:

 

HP ENVY 6000e, 6400e printers - E9 error

 

 

SofiaML
HP Support Community

 

I work on behalf of HP.
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