Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
HP Envy 4500 series (A9T80A) hangs on "Now printing alignment page..."
I cannot clear this message; I cannot return to "Home".
I have done a hard reset (with cartridges removed).*
Firmware is up to date.
As a side issue, wireless scanning no longer works. Is the printer dead?
* Hard reset from another forum entry:
» Remove all ink cartridges from the printer, then close the door
» With printer turned on, disconnect power cord from rear of printer and also unplug power cord from wall outlet.
» Remove USB cable, if present.
» Wait 2-3 minutes, press and hold power button on printer for about 30 seconds to remove any additional charge.
» Now plug power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to printer.
» Turn on printer and wait till warm-up period finishes and printer is idle.
» Now install the ink cartridges
» Try printing a document
Didn't find what you were looking for?
Ask the community