• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP LaserJet Pro MFP M29w Printer
macOS 10.15 Catalina

My printer will not print anything and the display flashes ER 02.  This is despite the door from this error being 100% closed.  I have reached a wall and don't know how to resolve this issue. 

2 REPLIES 2
HP Recommended

Hi,

An error 02 indicate a Cartridge door problem, try following below steps to ensure it is property closed, else this is likely a failure with the door sensor which likely requires servicing the printer:

https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082/document/c0...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

hi @ShlomiL.  Thanks for answering the question.  I have read the document you shared and there aren't really any steps other than an image that essentially says "close the door".  Are you able to indicate where the sensor is? 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.