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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2022 10:55 AM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: macOS 10.15 Catalina

My printer will not print anything and the display flashes ER 02.  This is despite the door from this error being 100% closed.  I have reached a wall and don't know how to resolve this issue. 

Category:
2 REPLIES 2

‎02-28-2022 12:54 PM

HP Recommended

Hi,

An error 02 indicate a Cartridge door problem, try following below steps to ensure it is property closed, else this is likely a failure with the door sensor which likely requires servicing the printer:

https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082/document/c0...

 

Shlomi



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‎02-28-2022 01:59 PM

HP Recommended

hi @ShlomiL.  Thanks for answering the question.  I have read the document you shared and there aren't really any steps other than an image that essentially says "close the door".  Are you able to indicate where the sensor is? 

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