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‎01-28-2022 03:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP46224C Officejet Pro 8610 printer Product #D7Z36A. I continue to get this error code 0xc19a0040.  After doing what was required.  Please help?

Category:
11 people had the same question
1 REPLY 1

‎01-31-2022 05:47 AM - edited ‎01-31-2022 05:48 AM

HP Recommended

  Hi @Aaquila,

 

I'd like to help!

 

I understand you are receiving a "0xc19a0040" error.

 

0xc19a0040 error indicates a printhead issue.

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also,try the steps in the document --Error Indicates Faulty Printhead

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

1 person found this reply helpful
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