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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2021 07:56 PM

HP Recommended
Product: ENVY 5530
Operating System: Microsoft Windows 11

The printer stopped in the middle of a print job and indicated that the black ink cartridge needed to be replaced. When a new HP 61 cartridge was installed, we received a message that the cartridge was not intended for use in current device. I cleaned the contacts, unplugged the unit as suggested, and even installed another new HP printer cartridge with same result.

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