GETTING ERROR CODE 0X00829C98 HW WATCHDOG C

[chocmad]

Hi I dont know if anyone else has had this problem before , I have never seen it , Have tried all the tips that HP give but nothing works. 

I am getting  ERROR CODE 0X00829C98 HW WATCHDOG C on my printer screen

Computer says the printer is there but HP cant find it 

my printer is only 3 months old so it isnt due to age 

We had something going on in our area last night which is out of the normal with a police chase and police helicopter circling above our house, could this have caused it as was working ok before I went to bed

If any one can help that would be great 

[Riddle_Decipher]

@chocmad

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you are getting the error code 0X00829C98 HW WATCHDOG C,
And this, I assure you, has nothing to do with the helicopter above your house 😉 (That blink doesn't mean anything) 😉 😛

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted a hard reset of the printer?

While you respond to that, here's what you need to do:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Perform a firmware upgrade for your printer, using the steps mentioned on this link: https://hp.care/2CLF9Zo

Also, remove and reconnect the ink cartridges before you retry.

If the issue persists, please Contact HP to have the printer repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[noodleholloway]

Thanks for info I just went to my hp printer and had the same code. I think it may be cuz I got a re man printer cartridge on eBay not sure but I just wanted to throw this out to you and everyone who looks this code up!
Again thanks

[PeterGrrr]

I got the same message with my DEAD ON ARRIVAL  HP ENVY 5500.

😡

0X00829C98 HW WATCHDOG C

[Riddle_Decipher]

@PeterGrrr

Welcome to HP Forums,

Let's get straight to it, shall we..

If you've already performed the steps mentioned here and yet, the issue persists,

I recommend you check my private message for further assistance as this could be a hardware malfunction:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48 hrs, and have a good day, ahead.

[KiraPrints]

Can you reply me as well? I brought this an instantly it is giving me this message

[Rev9]

I have to say this is the worst printer. I have never had so many problems with a printer. I paid a tech guy from Best Buy 85 dollars to fix it but it is still giving problems and I am unable to print. It's a brand new printer

[asmita6658]

@Rev9

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Summernole1]

This is a bad printer but I guess we get what we pay for.  I can't figure out when you load the paper there is no piece to hold it in place.  The paper easily slips back and when I print it makes a grinding noise.  I have never seen a piece of office equipment, that loads paper, not have a device in back to hold it in place.

[asmita6658]

Hi @Summernole1

I have brought this to the attention of the concerned and they'll reach out to your through the Private Message.

Thank you for visiting the HP Support Community.

Have a great day!