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‎01-22-2022 04:24 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Other

Trying to get my HP Envy 6055 Printer to work. 

I've run all the print tools and every time I just get blank sheets of paper. 

I still have sufficient ink levels so that shouldn't be the issue. 

Do I need to replace a part?

 

 

Category:
40 people had the same question
3 REPLIES 3

‎01-25-2022 07:44 AM - last edited on ‎09-15-2023 08:01 AM by

HP Recommended

@rmanske11, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is printing blank pages. To assist you better, insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

Are you using HP inks?

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Run the cleaning process up to 2 times and print a test page to check the result.

 

If the issue persists, replace the ink cartridges. Please reach out to the HP Technical Support team in your region regarding the service/replacement options(under warranty). 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-09-2022 08:32 AM

HP Recommended

I have the same issue, black cartridge is new and still not printing. Went through all steps and still not working. Found out that is is also of course out of warranty. Funny how that happens as soon as it expires! 

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‎04-27-2022 06:27 AM - last edited on ‎09-15-2023 08:02 AM by

HP Recommended

@Kendra2022

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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