HP Envy 7155 error code DB043708

[Denine2]

Lots of problems printing today. First started out with  a blue screen on the printer with what looks like a power button and the code 6201922A. I used the scan doctor and had to uninstall everything. Upon reinstall, the printer appears in my printer list with driver unavailable under it. When I try to install a driver...the program just closes itself out.  So, I tried to do the wrieless set up wizard again which left me with the same blue screen and power symbol but a different error now - DB043708.

This printer is not even close to a year old. Please someone help me.

[Betty0610]

@Denine2

Welcome to the HP Support Community.

Let's restore the network defaults on the Printer: 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. ENWW Restore original factory defaults and settings 111 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

Once done, connect the printer back to the Wi-Fi using the Wireless Setup Wizard.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/ie-en/document/c04760896

Let me know if this helps.

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Thanks!

Have a great day!