HP OfficeJet Pro 9015 print carriage won't move

[EddieCoyle]

OfficeJet Pro 9015 working fine for over a year - one morning just decides to spontaneously freeze up the print carriage. No obstructions. I unplugged it and restarted. Still it won't budge. Opening up the panel where you install new cartridges and can see nothing out of whack. The carriage is stuck firmly to the far right and won't budge.   

[Kumar0307]

@EddieCoyle, Welcome to the HP Support Community! I’m here to help.

I see that the printer carriage is stuck. Perform the steps mentioned in this document - Carriage jam or E3 error

Also, make sure there are no jams inside the printer. Follow the steps from - Paper Jam Error

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!