• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-25-2022 04:54 PM

HP Recommended
Product: Officejet 7510
Operating System: Microsoft Windows 10 (64-bit)

Printer is coming up with an error, " There is a problem with the printhead ".

Have tried 4 new cartridges, tried removing then cleaning printhead but same error message.

Brought new printhead and replaced but still getting the same error message, " There is a problem with the printhead "

 

Is there a fix for this problem or is this software obsolescence to force the customer to buy a new printer......

Very disappointed as the printer hasn't had much use and always used genuine cartridges.

1 person had the same question
1 REPLY 1

‎03-25-2022 09:49 PM

HP Recommended

Hi,

Please try resetting the printer as instructed first, then try updating the printer firmware from your computer if possible.

 

Next, try re-seating the print-head and check if that may make any difference.

 

If any of does does not help, you would need to service or replace the printer as this is likely an hardware failure.

 

Please follow the steps described by below support document:

https://support.hp.com/us-en/product/hp-officejet-7510-wide-format-all-in-one-printer-series/7127198...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.