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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-20-2018 03:38 AM

HP Recommended
Product: Pagewide Pro MFP 477dw
Operating System: Microsoft Windows 10 (64-bit)

We have a Pagewide Pro MFP 477dw printer connected wirelessly to our wifi network.  The router is a BT hub 3.  The printer works fine for periods of time, but then goes offline even though the blue wireless indicator is still on on the printer.  It will stay offline for some time but will occasionally come back.  However, most of the time I have to restart the printer (which doesnt always solve the issue) and/or the router.  We have multple computers on the network, connected either hardwired or wirelessly to the router, which need to print via the printer.  Any ideas on how I can stop the printer going offline?  I've tried a while ago to set a static ip address for the printer (192.168.1.60) but im not sure if this has helped (is it in the correct range?)  I could, in theory, connect the printer via an ethenet cable to the router but I dont want to do this if its not going to help.  Any ideas?

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