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Did you replace the components already and the counters did not reset or are you trying to extend the life of existing supplies? I ask because some products rely on a fusible link in the new supply to reset the counter and a manual reset is not an option. There is no reset instructions in either the technicians troubleshooting guide or the repair manual.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Interesting they make no mention of that in service documentation. Or perhaps there is some secret keyword to search for that would give me that info.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
https://www.youtube.com/watch?v=_DCHhm7c_ZM
@Repairatrooper it's not in HP documentation, the steps are the same as for Samsung printers ( before Samsung became HP )
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Thanks for the link youtube but my printer does not have a numeric keyboard. Help !
HP Recommended
You may need a diagnostics software to do this. Not sure if this link will work or not but something to try
https://support.hp.com/ca-en/document/c05808585
This youtube video may also be helpful: https://www.youtube.com/watch?v=EQgsRVf1By4
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Hi In this video I'll perform a reset of the Imaging Transfer Belt on a Samsung CLP-360, and I'll show you all the possible resets that you can do with the software shown. Be aware that the drum can be resetted through the software only if it didn't reach 0%, in that case you need to install a ...
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