Hp ENVY 7858 Stuck on loading screen

[Nal_NR]

Hi @cp66666,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[cp66666]

Hi @Elohi_NR,

Thanks for helping.  The product name is HP ENVY Photo 7858. If any other information is needed, please let me know.

Best,

cp66666

[cp66666]

Hi @Elohi_NR,

Sorry for missing some information. The product name is HP ENVY Photo 7858. The product number is K7S00A. If any other information is needed, please let me know.

Best

cp66666

[Nal_NR]

Hi @cp66666.

Thanks for sharing the information. 

We have to perform a Semi Full Reset to unlock the features of the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cp66666]

Spoiler

Hi @Elohi_NR

I didn't see any private message from you. I did some research. Maybe it is because HP Community policy was changed a while back - it was necessary to lock Private Messages for new members. Only a moderator, admin, or agent can unlock the Private Message privilege for any new member. Can you please help me unlock the privilege for me? I really need to see the instruction. Thank you so much for your help.

Best

cp66666

[PrinterUser24]

I have the same printer model 7858 and same problem. Please send my directions to reset printer. 

thanks!

[Lauren-E210]

Seeing as so many people have shared that they have the same printer, why do the instructions have to be sent in a private message?? Can’t you just post the instructions so that all of us who are experiencing the same issue can use this community forum to actually fix the problems we’re having with our hp products? The customer service from hp is a joke. 

[GregL12345]

I’m having the exact same issue of the printer is stuck on the first dot of the loading screen when the printer powers up.

My printer is a HP ENVY Photo 7858.

Can someone PLEASE send me the super secret reset procedure, too?

Thank you!

[Justinpkatz]

I am having the same issue with my HP Envy Photo 6252

[DevamBay]

Hi,

I am having the same issue with this printer. looks like this issue is prevalent and HP has not issued a recall. Totally unacceptable from a brand like HP. I tried to power off and on and hold the power button to discharge everything. Nothing works. Please help !!!