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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2022 02:34 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: iOS

I keep getting a printer is busy message on hp envy 6000 

Category:
1 REPLY 1

‎05-20-2022 01:50 PM

HP Recommended

Hi @Betty1214,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand you are receiving a printer busy message.

 

Try the below suggestions -

 

 Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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