M553 thick streak down center of page

OhHello · ‎02-23-2022

I am getting a thick band of streaking down the center of the printer. How do I fix this?

I've scanned and attached below a page that was printed from a blank word document.

Andr-1611 · ‎02-23-2022

Hello @OhHello,
Welcome to the HP Support Community!

Print a cleaning page
should this have no success, continue with the status page
Print a Supplies Status Page

If there is no scanner, then take pictures with your smart phone and upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

Hope this helps! Keep me posted, if not.
Andreas

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OhHello · ‎02-23-2022

Cleaning page didn't work.

Here are the supply pages:

Andr-1611 · ‎02-23-2022

Hi,

@OhHello wrote:
Cleaning page didn't work.

How do I understand this?

The comparison of the images shows that the "thick streak" is no longer present on the Supply Page.

Only a small strip is still visible.

The status page is OK.

Has the printer been checked for toner residue?

I suggest to print the cleaning page again and then:

From the Home screen on the printer control panel, select the Device Maintenance menu.
Select the following menus:
1. Calibration/Cleaning
2. Full Calibration
Select Start to start the calibration process.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.

OhHello · ‎02-23-2022

I ran the cleaning page. Ran calibration. Then ran the cleaning page again.

Repairatrooper · ‎02-23-2022

I would look at transfer belt and fuser as possible causes. In the solid black area of the cleaning page it looks solid which suggests something dragging on the page like a part of a label.

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OhHello · ‎02-23-2022

Do you have part numbers for the transfer belt and fuser?

Repairatrooper · ‎02-23-2022

ITB: RM2-6576-000CN

FUSER B5L35A

Check everything carefully before ordering any parts. The transfer belt in particular is over half the price of a new printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Alex-TATS · ‎02-24-2022

In this printer model you can easily clean the waste compartment of the ITB, hoover it and clean the blade as well. You might get away with this and wont have to order a new ITB, unless it's damaged.

ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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OhHello · ‎02-24-2022

Does anyone know of any resources or articles for cleaning the ITB?

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