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‎04-09-2022 10:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP LASER JET PRO 200 color M251nw           rear door open

Category:
1 person had the same question
5 REPLIES 5

‎04-12-2022 02:13 PM - last edited on ‎06-10-2022 11:46 AM by Retired

HP Recommended

@TURLTEMAN

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

HP Customer Support - Software and Driver Downloads 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No

‎06-04-2022 01:59 PM

HP Recommended

Not the OP, but also having this problem.

The problem is more that just a "rear door open," but that the message appears for a few seconds, then disappears and the printer sounds like it's trying to print a document (despite the fact that I am not trying to print anything) for about five seconds or so, then the "Rear Door Open" message reappears and the cycle starts all over.

I have tried the reset procedure listed here, which does nothing.

I have done a factory reset (twice), and both times anytime I try to do anything with the printer, it goes into this loop again.

The rear door is not, in fact, open, and is, in fact, latched shut as it should be.

Was this reply helpful? Yes No

‎06-06-2022 10:39 AM

HP Recommended

@bdonovanw

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎06-06-2022 04:41 PM

HP Recommended

Same as the original poster, an M251nw LaserJet Pro 200 Color.

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‎06-06-2022 05:05 PM

HP Recommended

Could be a piece of paper wrapped around the fuser.  This is nearly impossible to see with the fuser installed in the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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