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HP Recommended

I have the same problem for a BRAND NEW printer that I took out of the Box and it does the same thing for 2 different Windows 10 PCs

HP Recommended

Hi @wscoff,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Can you please confirm, if your printer model is the same as mentioned above? 

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @vanguay,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Can you please confirm, if your printer model is the same as mentioned above? 

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @claysixt,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

We need to perform an NVRAM reset to restore the printer back to its original settings and see how it goes. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @IhateHewPack,


Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
HP Recommended

Thank you:

LaserJet Pro M201dw.

HP Recommended

My HPLJ Pro M201dw is having the same issue as @KJ07with the extra pages printing along with my intended printout.  Please email me specific instructions to fix. Thank you.

HP Recommended

My Laser Jet Pro MFP M476dw has the  same problem as others with their M201dw printers. You appear to have resolved with instructions (relative to M201dw) to to a "factory reset".

Would a factory reset fix the problem with my M476dw? 

 

Can you please comment or share?

 

I am a new user of Windows 11.   (The problem could be related to another  on this forum  who apparently resolved it with  Windows Upgrade kb502723-x64.... ; I downloaded the file but it was noted as "not appropriate" for my computer.)

HP Recommended

Hi @wscoff,

 

Thanks for confirming. We need to perform an NVRAM reset to restore the printer back to its original settings and see how it goes. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @DJE1984,

 

Welcome to the HP Support Community

 

Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform an NVRAM reset to restore the printer back to its original settings and see how it goes. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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