My printer says it is offline how do I get be back online

[ITYLER1]

My printer says it is offline how do I get be back online

[A_Gayathri]

Hi @ITYLER1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025e All-in-One Printer is showing as offline, here are a few steps you can try to get it back online:
 

Check Connections:

• Ensure the printer is properly connected to your network (Wi-Fi or Ethernet).
• If you are using Wi-Fi, check that your printer is connected to the same network as your computer.
• For Ethernet connections, make sure the cable is securely plugged in.

Restart Devices:

• Restart your printer by turning it off and then back on.
• Restart your computer.
• Restart your router or modem to refresh the network connection.

Set as Default Printer:

• On your computer, go to Control Panel > Devices and Printers (or Printers & Scanners in Windows 10/11).
• Right-click on your HP OfficeJet Pro 8025e and select Set as default printer.

Check Printer Status:

• In Control Panel > Devices and Printers, right-click your printer and select See what's printing.
• Ensure there are no pending print jobs that might be causing issues. Clear the print queue if necessary.

Update or Reinstall Printer Drivers:

• Visit the HP Support website and download the latest drivers for your printer model.
• Install the updated drivers and follow the on-screen instructions.

Check Printer Settings:

• Ensure that the printer is not in "Offline" mode. You can check this in the printer settings on your computer.
• Open the HP Smart app or Printer Software, go to Printer Settings, and make sure the printer is set to "Online".

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and run the troubleshooter to detect and fix issues.

Check Printer IP Address:

• Print a network configuration page from your printer’s control panel to find its IP address.
• Ensure that the IP address matches the one listed in your printer settings on the computer.

Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

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