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Neverstop Laserjet 1200w
Microsoft Windows 10 (64-bit)

My Neverstop is displaying an Error 35 "reload interface is blocked," which means that the port for reloading the toner is supposedly clogged. However, the printer is brand new and no debris/dirt of any kind is blocking it. I have tried unplugging my printer and replugging it in, restarting it, and auto-diagnosis programs, but nothing helps. Updating the firmware didn't help either. When I first set up the printer, it showed this same error, but it got fixed in the initialization process; I was able to print pages. Booting up the machine the next day, however, the error is back and it won't let me print until it has been resolved.

 

Any ideas?

1 REPLY 1
HP Recommended

UPDATE: I opened the interior of the printer and checked around for possible debris/dirt. I did not find anything. I did this while the printer was on. Once I closed the interior, the printer rebooted / turned back on and it printed a test page. I confirmed that it was "fixed" by printing a Microsoft Word document. I am not sure if I am going to have to do this every time I turn the printer off and on, but it seems to have fixed the toner interface error for now. Just thought I would give this update in case anyone else might be experiencing the same thing.

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