OfficeJet Pro 8025e Printer Failure Message - Tried powering off, reinstalling, etc. not working

[lgeishecker]

I printed out a page, started to print a new print job and suddenly the printer stopped working.  I received a Printer Failure message on the front display panel of the printer, saying "there is a problem with the printer or print system."  I turned the printer Off, then on as instructed.  I've rebooted the computer, reset the router and the printer is active and visible from my System Preferences, Printers and Scanners.  However, I can't clear the Printer Failure message.  I've been waiting for a chat tech for over an hour to get some resolution.  This printer is less than 3 months old.  Extremely frustrated.

[Betty0610]

@lgeishecker

Welcome to the HP Support Community.

I'd be happy to help.

Does the same happen with copies too from the feeder?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!