Operation could not be completed(error 0x00000077).

[JBC21]

I receive this error message when trying to print: Operation could not be completed (error 0x00000077). The system does not support the command requested.

HP Envy x360 laptop & HP Officejet Pro 8610 e-All-in-one printer series

The devices are communicating because I can scan a document from printer to laptop.

Help Please! 

[sandytechy20]

@JBC21

Welcome to the HP support community.

I understand that you are getting 0x00000077 error, I am glad to assist you.

This seems to be a driver issue, uninstall the printer driver from root level and reinstall the driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.