Print head error - hp error code 0xc19a0002

[Reyjo]

HP8630 Office PRO - Error  "The printhead appears to be missing, not detected, or incorrectly installed. Error code: 0xc19a0002"

Reseated print heads (ink cartridge), Powered off, unplugged and plugged back in and nothing seems to help!

Any suggestions would be greatly appreciated!

[Dilip_18]

Hi@Reyjo,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Print head error issues with the HP Officejet Pro 8630 e-All-in-One Printer..

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
• Try Update the printer firmware

If issue persist then it could be a hardware issue. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!